Avi Benezra, CTO of SnatchBot, firmly believes that by taking care of the coding side, SnatchBot allows chatbot builders to concentrate on creating amazing results in delivering engaging experiences. By using the new version 2 of SnatchBot, anyone can build a bot and Benezra explains the simple steps to follow.
Understanding the basics the New Version 2 of SnatchBot
Starting with the free option, which includes all the necessary features to get started, chatbot building on the New Version 2 of SnatchBot, is perfect for those that have no experience and need to learn as they set their bots to work. The proprietary NLP ensures that the bots created are not dependent on third-party systems, and the platform is intuitive allowing the user to solve issues without needing a coding background.
Getting started with bot building
To create an account on SnatchBot.me, the user only needs to enter an email address. With every log in the user is taken to the dashboard where all the analytics are visible and where the chatbot can be created.
Selecting the MyBots option from the blue box, situated on the left of the screen and clicking the “Create Bot” button will get the process started. The word “interactions” will be highlighted in blue and clicking on the blue circle with the plus sign allows for the creation of the first interaction – what the bot uses to communicate with users. By choosing “Interaction Type” and then pressing on “Bot Statement” allows for the creation of the first interaction.
Every interaction needs to be given a name that will make it identifiable so the builder needs to be more elaborate with the wording.
Now is the moment for text creation and the editing tools are on the right-hand side of the page. The opening statement comes first and then various possibilities of text follow, according to the user’s response. Pressing the cross in the blue circle allows for the addition of more interactions before linking them.
Linking the interactions in such a way that they will branch into a logical conversation is easy with SnatchBot and its drop-down menu. The interactions are listed in the order that they were created and the one selected can be interacted with another one by using the editing tool at the right of the screen and clicking on the blue circle with a cross, labeled “connect this interaction”. The process is very easy and intuitive and the drop-down menu has a lot of options to choose from.
The ability to make connections with simple responses is created by making interaction links. The “Exactly Matches” option allows for particular phrases in the user’s response to make a connection with a relevant interaction. The conversation can also be directed to what hasn’t been said by the user. These are a few of the functions of the interactions.
At the end of these steps, the first chatbot, even though simple, has been created. Creating and linking is the foundation of even the most advanced bots and once this first stage is mastered the ability is there for the creation of more sophisticated conversations.
The “test the bot” function is extremely useful for testing the progress made as the bot is built. It’s also easy to click away from it to return to the work at hand.
Other valuable features
Fallback is a feature that allows the conversation to move on, even if none of the other conditions of the conversation have been met. Gathering user responses, which can be worked into the conversation later, is one of the appealing features of Fallback as this information can be gathered later.
There are other menus to be explored, especially by first-time users and they offer many options that allow for exact word matches, end with, do not begin with, and do not end with. The descriptions need to be clear enough to allow the choices to operate.
Snatchbot offers endless possibilities on new version 2
Previous interactions can be drawn from two options, “Response Text” and “Extracted Data”. This allows for the referral to previous conversations or stored information and each conversation has a unique number found on the right-hand side of the interaction editing box. The user responses can be drawn on and exported and added to the extractions database according to the choices made.
Extracted data can also be filtered according to their importance and added to the Reports page or exported to other tools.
The completion of this step is the useful basis for having a useful chatbot that makes interactions, keeps the flow of the conversation going and also extracts useful data.
Moving ahead in leaps and bounds
Creating a platform with state-of-the-art features, but user-friendly enough to not require the knowledge of computer language was the challenge faced at SnatchBot. As BenEzra, said recently: “Since 2017, when we went out live, our core philosophy was to make chat-bot creation user-friendly. We achieved this by doing all the hard work and creating the right tool that are also intuitive, allowing the creator to build fantastic bots.” This has taken away the need for companies to rely on the small number of highly paid individuals with the knowledge to do the computer coding for the creation of chatbots.
As 2019 progresses, chatbot use is growing worldwide and the excitement lies in the possibilities that are still to come. (read more here about Avi Benezra on chatbots in France)